What our Customers say...

Testimonials

The people that actually came out were really nice and gave us friendly quick work, would recommend to a friend! 

Shane and his crew came out late Friday night to address damage caused by a water leak.  They got to work right away.  Shane (the franchise owner) explained the process and is dealing directly with my insurance company regarding payment.  His crew Joe and Willie were soft-spoken, friendly, well-mannered, responsive to my requests/questions, and gentle with my belongings.  One of the crew came by every day to check on the progress, including Saturday and Sunday.  I am very pleased with the work and recommend using this company for remediation services.  

We have been very pleased with the action taken to save our house from ruin.  Very punctual and thorough.  Good company to work with. 

Good company would recommend to friends.

We called them on a Saturday and they were there to work on the problem immediately.  Great work and GREAT customer service.  Will use them again if needed. 

We had water damage to our hall and middle bedroom because of an air conditioner issue.  SERVPRO was right here the same day with fans and other equipment.  They were wonderful.  Brett from SERVPRO kept a watch eye on us with daily visits until all of the water was dried up.  They did an excellent job.

"Wonderful, hard working team. Not only did they help my family in a time of need, they also kept us well informed of everything during the whole process."

My fiancée and I encountered water damage a few weeks before our wedding. Shane and his technician were very responsive and were able to move quickly to assuage our concerns about the damage. He was able to counsel us through the best, most cost effective options for our problem. The technicians were always on time and efficient. I cannot recommend them highly enough for their quality work and personable approach.

Disaster struck our home in the way of water damage from a ruptured water heater. I called SERVPRO of HEB/Grapevine NE Tarrant County and they arrived within 1 hour. The technicians were very professional and worked hard and late into the night. The staff at SERVPRO all were very professional and helped my family through the process, including moving me to another place to stay. The SERVPRO motto of "Like it never happened" is true. I would highly recommend them to anyone.

SERVPRO was sent on a Sunday afternoon to begin my water restoration. Erika and Jessi were prompt, helpful and very effective. They answered all of my questions and listened to all of my concerns. The crew not only did their job well, but they were compassionate and kind to me at a time when I needed to talk and feel supported. My phone calls were always answered and I felt like they "had my back" through the whole ordeal. Please commend these ladies on a job well done!

This is our third experience with SERVPRO of HEB- We are very satisfied. Thanks!

The most dreaded thing happened when the washing machine hose that ran into the wall came off and flooded the washroom and kitchen floors in our Hurst Rental home. We were out at the time so the water was there for a very long time. I called SERVPRO and Shane and his team responded quite quickly. They set up their drying equipment and everything dried nicely. All is even better than before this all happened. Just wanted to say that I felt the company was professional, Thanks SERVPRO

Toni and Robert were very professional and wonderful during this stressful time!

Great customer service from office staff and especially the on-site personnel.

"They showed up on time and did exactly what they said they would. I will use them again."

We had a water line broke in our day care school in the ceiling accidentally by a local plumber. The local plumber called SERVPRO that he knew to extract the water and dry it out. I was very impressed by the owner (Shane's) and his crews knowledge and how fast he was at our school. We reported the incident and the state health department came out and "thank god" they knew what they were doing, because we passed with flying colors and were not temporarily closed. They saved the day!

We woke up to every homeowners nightmare: the toilet downstairs flooded and there was a couple of inches of water. To make matters worse, we had guests coming in town in a few days. We called Shane with SERVPRO and he was here within 30 minutes with huge truck full of equipment. Shane began extracting the water and getting everything back to normal. Long story short, he saved the day!

I am so grateful for SERVPRO! I live in Seattle, WA and own a home in Texas. One Thursday afternoon our renters called to let us know that our home had a flood. The crew was anxious to get to our property and help us get our affairs in order. From the beginning, they explained, step by step and in detail, what it would take to get our home taken care of. The work was done fast and the quality was second to none. I would recommend this company to anyone. Thanks so much

My family and I were extremely impressed by the professionalism and service that we received from SERVPRO. Shane was available immediately when I called him in a panic over my flooded home. Shane's experience and expertise was such an asset during the restoration process. I have and will continue to recommend SERVPRO to family, friends, and neighbors. Great job Shane THANKS

Amazing!!! Where to start, from the very beginning SERVPRO of HEB was very professional and above all honest. Shane the owner was extremely accommodating as well as a person of integrity and professionalism. He and his company were able to literally save my house. I thought the drywall, baseboards, carpet and pad we're going to be torn out; however due to their training and experience they were able to completely restore our home back to perfect. Just AMAZING guys you were a life savor!

I called and talked to Shane this evening about a water leak in my house. He was very helpful with me on the phone, helping me find the leak and stopping it. The leak was my washing machine and Shane helped me turn the water off over the phone. My husband is out of town and I am home alone and knew nothing about this Shane was so helpful. I want to thank Shane and his team for their help drying out my house.

We had a small kitchen fire that left smoke damage throughout the house. SERVPRO was able to come in and restore everything to original condition. It looks great, thank you!!!

Recent storms caused our roof to leak and damage the carpet in our master bedroom. SERVPRO arrived at our house within hours to assess the damage and remove the water. We couldn't have asked for better service.

SERVPRO removed mold from our kitchen after we suffered water damage from a faulty water line. They worked fast and our lives were back to normal before we knew it.

A bad storm damged our roof and caused water to leak into our garage. SERVPRO removed the water and had it dry within 2 days. Great service, quick turnaround time.

"So grateful that they were so quick to come, assess the needs, and begin the clean up process. Thank you for getting us back to normal!"

"I received wonderful service from SERVPRO and they got the job done quickly and efficiently.  They were very gracious and accommodated my schedule.

Thank you to all of your staff!!"

"Everyone was professional and personable. Brett was especially helpful and understanding, and did a great job of explaining the process to me at a stressful time."

"Great work, fast service time."

"Brett and Charlie were diligent, efficient besides always courteous and did a great job. Great reps for the company."

"None! The guys were all really knowledgeable and kept us in the loop each step of the process. Very friendly and reassuring in this difficult process. Jason is an asset to his company and team."

"Charlie, the tech that did all the work, was great!"

"Thank you SERVPRO for doing a great job at our home.  Your technicians were very professional and very helpful, and the job was done quickly and efficiently.  I appreciate your hard work very much."

"Thank you so much SERVPRO for all your hard work. Not only was your team at my location within the half hour, but your office staff was extremely helpful as well. 5 stars!!"

"Everybody from the crew to the office was very friendly and knowledgeable. They truly eased our minds in this tough time."

Thank you guys so much for arriving as quickly as you did! We couldn't have asked for better service."

"One of the units in our apartment complex suffered some severe flooding from all the rain and the tenants were out of town. I guess the water sat for quite awhile because when they returned we were notified of mold buildup. SERVPRO came in and cleaned everything, pulled up the carpets, and sprayed some antimicrobial spray. It seriously looked as good as new. Thank you guys so much for doing such a great job, we really appreciate it!"

"SERVPRO was very helpful and courteous with us through our hard time."

"SERVPRO did a great job restoring our living room after it suffered from a bad fire. Thank you so much!"

"SERVPRO was great in that the crew arrived in a timely manner, and got the job done very quickly as well. Our shop was only closed down for a short while, a lot less time than expected. So thank you guys for everything!"

"Fast, friendly service. Would use them again."

"We were very happy with the work that was done, and the staff was very knowledgeable and helpful throughout the entire process."

"Fast, Friendly, and Affordable. Our house was hit by lightening and an electrical box caught fire. One whole side of the house was affected. SERVPRO was amazing with helping us restore our home. They really did succeed at easing our stress all the way from the techs to the receptionist in the office. Thank you all again."

"We had evicted some tenants living in one of our units at the apartment complex and they, in turn, stole the toilet and sinks out of the apartment causing a sewage backup. There was a ridiculous amount of mold buildup throughout the apartment, seemingly beyond repair. SERVPRO came out within the hour that we called, and began the mold remediation process. By the end of the job, it really did look as if it never even happened. We were so pleasantly suprised with the results. Thank you SERVPRO so much for your fantastic results."

"Mold is not something anybody ever wants to have to encounter, and unfortunately my husband and I did this past weekend. Thankfully, SERVPRO was there to help and they did a wonderful job. We went and stayed in a hotel for the weekend, and the SERVPRO team got to work immediately. They finished the job completely within 3 days and we were able to come back home comfortably."

"The team literally arrived within 15 minutes and got right to work. The job didn't even take two full days. Fantastic team!"

"I was so worried this was going to be a long drawn out process and surprisingly enough, the guys that came out finished the job fairly quickly. They really take their customers' needs into consideration. Great job guys!"

"Thank you again, you were one of our angels in our time of need."

"Thank you guys for helping us through this hard time; our house caught fire over labor day weekend and SERVPRO was there to help immediately."

"Fast, Friendly, Efficient, Hardworking... what more could you ask for?!"

"Such amazing service; graceful office staff, and diligent tech guys."

"We had a small kitchen fire in one of our rental homes, and SERVPRO saved the day!"

"You can't help Texas weather, but SERVPRO sure can help you!" We had a pretty big hail storm come through that left a bunch of structural damage to our home. SERVPRO came in and worked wonders!"

"Our warehouse flooded and SERVPRO was there within an hour to help remediate the issue. We are so grateful."

"SERVPRO did a fabulous job living up to their logo. They really did a great job making our home look like nothing ever happened."

"We had an electrical fire at our home this summer and SERVPRO was so wonderful to work with through our trying time. Thank you guys for all the help!"

"Can't say enough good things about this company. Great service!"

"Would definitely recommend this team!"

"The techs were very educated and polite. I appreciate their business."

"Great service. Had a house fire due to the oven in our kitchen being left on overnight, and SERVPRO was there to help. We found them on the internet, called to report the incident, and they sent two of their tech guys out within the hour. Fast, friendly, and knowledgeable."

"Very pleased with their work."

"It seems as if this team is very experienced, and really enjoys their job. That's nice to see."

"We had a nasty mold build up in our apartment and was told by our insurance company to call SERVPRO. We are very glad that we did."

"Definitely took a weight off of my shoulders when their team showed up. Thank y'all for everything."

"SERVPRO saved the day! Couldn't be happier with the results!"

"Our whole warehouse flooded and we were worried we would be out of business for awhile but luckily that wasn't the case... SERVPRO got the job done within just a few days. How incredible!!"

"SERVPRO certainly "weathered our storm" after our house flooded during a rain storm and we had a crew up working on our roof so there was a space wide open for about 30 consecutive minutes. It was a disaster to say the least. The SERVPRO team came in, extracted all of the water, and dried it all back out within a few days. GREAT work guys!"

"Brian was amazing to deal with...made an unpleasant situation at home more pleasant to get resolved. Would recommend him 100 times over!!!"

"Matt is the best! Very professional and very informative."

"Fast service, rep was very friendly and knowledgeable. Great job."