Water Damage Restoration Protocol Steps
Water and mold damage can be very destructive to your home or business. The most important thing to remember in case of a flood is to act quickly. First, call your insurance company to see if the damage is covered. Most insurance agents or adjusters will recommend a reputable and approved restoration company to do the clean-up. Find out if you have a deductible and know what it is. If you do not have insurance the first thing you must do is dry out your basement.
If water is left longer than 48-hours, it can be considered hazardous and the cleanup process can turn into a much bigger expense.
The following clean up steps are the proper protocol:
- Extract the water and find the source of the problem.
- Remove any contaminated materials including carpet, drywall, boxes, and anything else that might have gotten wet. The level of saturation in the amount of time and materials were exposed to the water will determine if the items are salvageable.
- Place air-movers and dehumidification equipment throughout the flooded area. Keep them on until the basement and crawl space is thoroughly dry. This may take 3-5 days.
- Do not replace or remove any of the unsalvageable materials until your insurance adjuster has deemed them unsalvageable. Make sure all your items are free of mold before moving them to a dry area of the home.
If you find mold in your basement or crawlspace or there are signs in your house like a musty smell, you may need to have the air tested. This test should be conducted by a certified inspector and sent to an accredited lab for analysis.
If you have a water or flood damage to your home or business, SERVPRO of Hurst-Euless-Bedford has emergency services 24 hours a day – 7 days a week! Our crews are highly trained to remove the damaged materials and begin the restoration process using specialized equipment to determine the wet areas, extracting any standing water and placing fans and dehumidifiers to remove all excess moisture to restore your home to “Like it never even happened."
Call SERVPRO of HEB, your local water restoration and cleanup company at 817-595-0004.
TIPS on avoiding chaos from SERVPRO employees
SERVPRO technicians working a residential water loss
Unless you have worked for SERVPRO for any amount of time or dealt with catastrophic events such as a house fire or flood, you have probably thought little about the precautions that can be taken to avoid having them happen to you. The following are a few tips from SERVPRO employees that have seen a few things and tend to watch for in our own homes:
Unless you are actively using it, it should not be close to heat.
Putting your bacon on a plate with paper towels on it? Make sure it is far away from the hot surface. The paper towel WILL catch fire and cost you a great deal of money. Hot ironing your hair on the bathroom countertop? Move away all hair care bottles, brushes, towels, washcloths, hair ties, or anything else that you could accidentally set it down on, bump into, or knock into the heat.
DON’T leave running water unattended.
Even if it is in the garage. Even if the sink/drain has no prior issue of backing up. When you are busy enough to leave running water, you are busy enough to forget about running water. It will make its way to your attention before you are ready for it to.
It is most common for dishwashers to cause water damage and that still remains true. However, our employees never start their dishwasher before they leave the house unless they turn off the heated drying feature. It is SO common for the heating element at the bottom to get in contact with something that has fallen off the racks and start a fire that will do just as much damage as any other kitchen fire.
Splattering grease is unavoidable sometimes when cooking in the kitchen. One of our employees has said that she never starts heavy cooking in the kitchen without having a bag of cornmeal or a box of baking soda on hand. Try to have something close by that can smother the fire that isn’t water.
Esporta - Saving Non-salvageable Items
Our Esporta Wash System has saved customers time and stress after a fire in their home or business.
Fire Damaged Clothing
Here at SERVPRO of Hurst-Euless-Bedford, we specialize in the restoration of fire damaged items. A lot of items that come out of a home or business that have been affected by a fire are heavily affected by smoke and soot. Many companies will determine that these items are non-salvageable due to the extreme conditions. However, our technicians deem everything as salvageable until we can prove that it cannot be salvaged. The most common items that are usually replaced rather than restored are the soft cloth contents including, clothes, shoes, purses, etc. Our crews understand that these items can be important and hold value/memories that are not replaced by buying a new one.
Our team attempts to salvage these items with our Esporta Wash System. Our facility is one of the only restoration facilities that has this machine available for use and is operated by an Esporta Certified Operator. Third party independent laboratory testing has verified that the Esporta Wash System restores contaminated items to FOOD GRADE CLEAN by removing 99% of contaminants. Esporta’s patented and proprietary technology is the most effected washing solution available in today’s market. The items are held stationary and passed through detergent-laden water. The combination of the patented hydraulic action and the environmentally friendly detergent results in the removal of over 99% of the organic and inorganic contaminants. This process is five times more effective that traditional laundry.
What can be restored in the Esporta Wash System?
- Leather goods of all kinds
- Laundry of all kinds
- Wash and fold
- Press and Hang
- Household goods of all kinds
- Sleeping bags
- Stuffed animals
- Unique articles such as sports equipment
- A wide variety of other articles
Not only does the Esporta Wash System have the best cleaning and disinfecting results, but it also maintains the structural integrity of the items during the multi-stage computer controlled patented cleaning process.
Upon arrival to a fire damaged home or business, the first-priority of our crew is to work with the customer to determine if they have any, what we call, 911 items. These items are a guaranteed 24-hour turn around for the customer so that they can have their most valuable/most important items returned as soon as possible for their convenience. This also leads to a simpler and faster claim settlement and a satisfaction guarantee ensuring delighted customers and insurance professionals.
Damage Restoration Company Makes a Difference
Summary: SERVPRO of Hurst-Euless-Bedford provides water, fire, wind, storm, and mold damage restoration for residential and commercial properties.
One of the most frequently asked questions by people who need damage cleanup and restoration is “Why SERVPRO?” SERVPRO answers the question in a way that is simple, straightforward, and accurate: “The SERVPRO® Difference: The People, Experience, Training, and Equipment to make it … "Like it never even happened."®
The SERVPRO Story
The SERVPRO story sheds more light on The SERVPRO Difference. In 1967, Ted and Doris Isaacson created SERVPRO as a painting business in California. Having a background in cleaning and restoration, they soon transformed the company into a franchisor of cleanup and restoration specialists. They sold their first franchise in 1969 and continued to grow.
In 1988, SERVPRO relocated its corporate headquarters from Sacramento to Gallatin, Tennessee to place itself within 600 miles of 50% of the U.S. population. The company continued its impressive growth, selling the 1,000th franchise in 2000. Today, there are more than 1,700 franchises in the United States, and SERVPRO continues to grow. With a proud history, a positive current growth, and a bright future, SERVPRO presses on toward becoming the premier cleanup and restoration company in the world. This growth and expansion are only possible because of The SERVPRO Difference.
The SERVPRO Goal
The number one goal for SERVPRO teams is to return damaged areas and items to preloss condition. Every SERVPRO® Franchise Professional is dedicated to restoring both the property and the lives of the customers being helped. When cleaning a property so that the disaster looks "Like it never even happened,” dedication and commitment make a difference.
The SERVPRO Team Brings Value and Savings to Clients
SERVPRO promotes the Golden Rule of Restoration: “Restore whenever possible, replace only when necessary.” Restoration is often more cost-effective and time-efficient than replacement. SERVPRO professionals bring savings and value to people who may have lost all their valuables and must exhaust their savings to recover from the disaster. This cost-consciousness on the part of the SERVPRO team makes a difference.
SERVPRO customers are people who have suffered a sudden and unexpected disaster from fire, wind, water, storm, or mold. They are often stunned, in shock, and feeling vulnerable. As much as possible, SERVPRO employees, both in the office and the field, do whatever it takes to achieve customer satisfaction in a professional and respectful manner. Personal sacrifice is more than a part of the job. It is the heart and soul of the corporate culture and a way of life for the SERVPRO team.
Words Are Powerful
“The SERVPRO® Difference: The People, Experience, Training, and Equipment to make it ... "Like it never even happened."® These words, loaded with nuggets of truth, communicate powerful messages.
The “SERV” in SERVPRO communicates the attitude of the SERVPRO professional. SERVPRO team members are on call 24/7 and arrive quickly to begin the process of damage restoration. Often, they provide personal comfort and encouragement to families whose lives have been devastated by a flood, fire, tornado, or other disaster. SERVPRO team members may even live in the same town or city as the client and may have been affected by the same disaster that struck the client.
The “PRO” in SERVPRO communicates an approach that exhibits professionalism of the highest caliber. The men and women arriving on scene to serve are experienced, highly-trained, and fully-equipped professionals ready to face the most daunting challenges.
“Like it never even happened,” communicates action. When the caring professionals at SERVPRO arrive on the scene, they carefully evaluate the situation and quickly formulate an action plan. Then, they get to work. Time is a critical factor in any damage restoration process, and delay can often increase the damage and complicate the restoration process. People want their life, their home, and their business back up and running as soon as possible. SERVPRO understands these concerns.
SERVPRO offers an attitude of caring service, an approach that exhibits the utmost professionalism, and actions that restore a damaged home or business to its preloss condition. When water, fire, wind, storms, or mold damages a home or business and disrupts lives, turn to “The SERVPRO® Difference: The People, Experience, Training, and Equipment to make it … "Like it never even happened."®
For damage restoration and cleanup services, contact SERVPRO of Hurst-Euless-Bedford at (817) 595-0004.
How to Safely Deal With a Water Damage Emergency
Here to Help
Summary: SERVPRO of Hurst-Euless-Bedford stresses the importance of prioritizing safety when dealing with a water damage emergency.
When a home or business owner is confronted with a large-scale water damage incident, it is vital to prioritize the safety of families, employees, customers, and other individuals. SERVPRO of Hurst-Euless-Bedford is sharing 7 safety tips to help people navigate the aftermath of a water damage emergency. These safety tips are applicable for residential or commercial water damage that is internally sourced from a leaky faucet, a cracked water pipe, or a broken water heater. Water damage resulting from a natural disaster such as a flood, tornado, or hurricane has a set of issues that go beyond the extent of an internally sourced water damage situation.
Tip #1: Stay calm. Do not panic.
Water damage to a home or business is stressful, especially if the water damages expensive furniture, ruins family heirlooms, destroys valuable inventory, or requires the property to be evacuated for a period of days or even weeks. Trained, experienced professionals take care of water damage emergencies every day, and they eliminate a large portion of the stress and anxiety. Skilled restoration experts do a thorough job in a timely fashion, so people do not have to worry.
Tip #2: Identify and eliminate electrical hazards.
A flooded house presents a challenge to the homeowner. Floor covering can be replaced, upholstery can be cleaned, and baseboards can be repainted. Electrocution, however, can be fatal.
The first concern is always personal safety, even before identifying the source of the flooding and shutting off the water. If the flooding is extensive, electrical shock is always a concern. Avoid stepping in the water until sources of potential electrical shock have been identified and resolved. Appliances and extension cords in the water are particularly dangerous. Be safe. Shut off the power from outside the home or commercial building. A water damage issue could turn into a fire hazard if electrical appliances are exposed to water.
Tip #3: Identify any chemical or sanitation hazards before entering the residence or building.
Strong smells, burning and itching eyes, or skin irritation may be indicators that the water may have come into contact with activated chemicals. Carefully do a smell test. Is the liquid on the floor more than water? Is it contaminated with raw sewage? It is unsanitary to track raw sewage throughout the entire house in the search for the water leak. What may have been a relatively simple clean up could be expanded to include the whole house.
Tip #4: Avoid slipping and falling.
Watch out for slippery surfaces. Wet floors can be exceedingly slippery, so hold on to cabinets or furniture when walking on slick kitchen or bathroom floors. Wear shoes or boots that provide stability and reduce the possibility of slipping and falling. It is better to keep shoes on while walking through the flooded areas to prevent slipping and to protect the feet from injury.
Tip #5: Use a flashlight when walking through areas that are dark or dimly lit.
If the flooding was so extensive that the electricity needed to be turned off, use a flashlight to illuminate the home. Proper lighting improves balance and stability. Groping around in the dark can lead to head and hand injuries. Further safety hazards can be created if furniture is turned over or glass is broken.
Tip #6: Wear rubber gloves and other protective clothing, if possible.
Wearing rubber gloves, protective eyewear, sturdy shoes or boots, and a mask or respirator are advisable if at all possible. If the leak has persisted over an extended period of time, mold, mildew, and bacteria may have had time to grow. Mold exposure can cause health effects. Also, the liquid on the floor and carpet may be contaminated with raw sewage. Chemicals may have mixed with the water and may have become activated, toxifying the air and the water. Any exposure to these contaminants could be hazardous or even deadly.
Tip #7: Avoid lifting heavy items.
Water-logged pillows, cushions, clothing, carpet, and padding are very heavy. Be careful walking across slippery surfaces. Carrying a heavy load or slipping unexpectedly can wrench the back or cause other injuries.
If the situation is severe and the environment is hazardous, the safest course of action may be to shut off the electricity and water, call the water damage specialists, and wait. Each crisis is unique and carries its own set of safety hazards. Immediate response from a water damage specialist is essential because much of the damage is done in the first few hours of the incident. Getting a trained technician with the best equipment on the scene as soon as possible is always a best-case scenario in a worst-case situation. For water damage restoration in Hurst-Euless-Bedford, TX, contact SERVPRO by phone at (817) 595-0004 or visit the website at https://www.SERVPROhurst-euless-bedford.com.
Categories of Water - Fort Worth
The presence of categories in water and water damage at face value might prove a relatively dicey idea to wrap your head around. A fact further exacerbated by the several research findings anchoring towards the notion of water possessing memory storage abilities, a capacity that's essentially supposed to be reserved exclusively to the human species.
We will not be delving into the metrics around water's memory capacity. In hindsight, though, one could still make a solid argument of Identity Politics has leaked into water (Pun intended) and fear that water damage is the new politically correct name for floods. Such an assumption possesses some degree of soundness; however, it couldn't be further from the truth, and rest assured it's still perfectly safe to say Floods for now.
Plausible Assumptions around Water Damage
We will kick things off by drowning out the assumption (Final pun). Breaking down Water damage to its most layman definition would unpack it as excessive water pooling in areas not initially designated for swimming pool purposes.
Still on edge with this definition? Granted, a pool in itself is harmless; however, when water gathers in places where it shouldn't be, it tends to seek outlets in pursuit of which damages ensue. Damages could be in the form of saturated carpets, cushions, ceilings, and floors. The saturated nature in themselves is damage enough; however, if left unattended translates into homes taking longer to restore and demanding unique drying methods, which can be costly.
Water Damage Sub-Categories
Water damage is primarily sub-categorized into two. First is the External water damage, predominantly caused by floods either from heavy rains or overflowing streams, making their way into your home or business location. Flooding is a common occurrence in Fort Worth owing to its geographical location in a tornado risk zone with storm winds recording speeds of 300 miles per hour, resulting in a torrential downpour and flash floods.
Secondly, we have Domestic water damage, the proponent of which in a nutshell can be sum up to faulty plumbing systems. We at SERVPRO, however, embrace the holistic definition of domestic. Unpacking this means, our technicians are not only capable and equipped with state of the art equipment crucial for intervening in water damages at your homes, but also acknowledge that your offices are at risk too.
We are also purposeful with our choice of words, by intervening in water damages we are fighting on two fronts. The first and rather obvious front is where we come in to alleviate the situation after the damage is already done.
We often get the call in the final moment when the basement is completely flooded or when the improvised bucket solution can no longer serve its course, the leaking office ceiling gives in, molds begin to appear, and the initial drip morphs into a downpour.
When you first place the call, the SERVPRO respond desk will ask you a series of questions, the questions are aimed at helping us get a gist of your situation. A grasp of the case aside from enabling us to establish appropriate equipment and dispatch significant labor force also allows us to ascertain the category of water loss, which usually dictates the restoration procedure.
Water Loss Categories
The water damage category refers to the degree of water contamination in retrospect to its source of origin. There are three categories of water damage:
Category 1 or "clear water: This type of damage occurs when the water comes from a sanitary water source hence does not pose any significant risks if ingested. Sanitary sources include leaking water supply lines, melting snow/ice, falling rainwater, and overflowing sinks or tubs. In the early stages, water in this category is usually clear water. However, if not cleaned up promptly, it could quickly graduate into Category 2.
Category 2 or "grey water- water loss- This damage is experienced when the water contains contaminations with the potential of transmitting illnesses upon contact or consumption by humans. Contaminants range from organic and inorganic matter to unsafe levels of microorganisms. The pollutants give the water a Greyish color. Contaminated water sources include overflowing washing machines, overflowing toilet bowls, overflowing dishwashers, punctured water beds, and broken aquariums.
Category 3 or black water- Water loss: This type of damage, in most cases, come accompanied by unpleasant odors. The water in this category is Black water, highly contaminated, and riddled with toxigenic, pathogenic as well as other harmful agents (Silt, Pesticides) that can cause chronic illness or even death if consumed. Category 3 sources include; tropical storms and hurricanes invading the indoor environment, toilet overflow with feces, sewage, and flooding from seawater.
Water Damage Restoration Procedure
Once on-site, our team conducts an in-field inspection that guides their deliberation on an effective cleanup strategy and coming up with a service estimate. Once established, our technicians dive into the restoration process (Ignore pun):
- Water Removal: This is the first step in damage restoration. We extract all water; Floodwater, Sewage water, or Appliance water.
- Water Damage Mitigation: Depending on the degree of damage, in this step, we focus on recovering saturated carpets and cushions using industrial dehumidifiers and our air movers. We also clean and sanitize belongings at this stage.
- Water Damage Restoration: SERVPRO, in its capacity as a fully licensed construction and water damage restoration company in Texas will now return your property to its preloss condition as the final step. The restoration also involves the replacement of materials such as drywall and insulation.
Indicators of Water Damages
The preceding paragraphs only highlight the first front in our intervening strategies against water damages. We had alluded to two fronts, and the second front is preventive measure oriented. Water damage develops in severity over time primarily due to homeowners' ignorance, and though unintended, it's still naivety nonetheless. Awareness of the most common indicators of impending water damage will save our clients unnecessary expenses, signs such as
- An unusually cold home troublesome to regulate.
- Peeling paint
- Mold spore build-up
- The musty odor from basements or cellars
- Pooling water
- Discolored Walls
We pride ourselves as Fort Worth's best Restoration Company, not because of our not-so-dry sense of humor. But because we not only want you to call us after the fact to restore your office or home but also when you notice any of the common indicators. Finally, we are among the few companies offering to oversee your water damage claim that is, billing your insurance adjustor directly for the water damage restoration services provided.
Ignoring leaks, unfortunately, only procrastinates on inevitable severe water damage. Contact SERVPRO of Hurst-Euless-Bedford today at 817.595.0004, let's work together to maintain your home or office space in its peak pre-water damage condition 24/7/365.
Fire Damage Restoration - We've Got Your Back!
Fires are absolutely terrifying, even the idea of a home fire sends a shiver down my spine. They are life altering events, that will most likely be talked about for a lifetime. We know they’re scary, which is why we are here to help you every step of the way. Our teams are caring and compassionate and know just how to handle the situation at hand. We focus on restoring, not replacing, so any and all of your belongings that can be restored will be, and you can rest assured that they will be taken care of as though they are our own. We have special equipment, tools, and cleaning supplies to make sure that your life gets turned right side up, and you’re back on your way.
Give us a call today at 817.595.0004!
It's A Rainy One This Week!
I don’t know about you, but I am definitely feeling a little waterlogged this week here! With the skies dumping over an INCH of rain here in Beford today alone, it’s not hard to feel that way. Water has been pooling, like crazy and with more rainy weather on the way next week, it’s probably going to cause some issues to both businesses and homes, which is why we are ready to roll out in a moment’s notice! We can be to your location in as little as an hour, depending on where you are and how bad that rainy traffic can get! We will bring all the equipment and expertise necessary to make sure your water restoration is handled professionally and in a timely manner.
So, the next time you find yourself faced with flood waters, give us a call today at 817.595.0004!
Do Your Employees Know What To Do In Case of An Emergency?
Back when I worked retail, I worked for a store that had only one bathroom. Now, this was a fairly popular store, despite ahem – recent bankruptcy (that’s another story for another time) and it was a part of a strip center. When I became manager, I put into a place that it was an employee only bathroom, due to it being so far in our back room. The only exception, being children, because obviously little ones can’t hold it for very long! They just had to be accompanied by an adult.
Now, my sweet, sweet coworker, let a child go back without a parent, and – I think you can see where this is going. We had a diaper shoved into our toilet that lead to a pipe that burst. Product was lost, time was lost, and ultimately, we had to close the store while we waited for it to be fixed. Thinking back, we really had no idea where our water shut of valve was, and that would have been really handy to know that information.
When asked what to do in the situation, most of us said “I don’t know, call corporate.” So, do your employees know what to do in the event of an emergency other than “I don’t know, call corporate?” Make sure they do with an ERP, or Emergency Ready Profile. An ERP is a super handy guide that details out your building, like when the last asbestos test was, where your water shut off is, and more. We will even create a floor plan so in the case of an emergency, we can get set up quickly and efficiently and make sure your business gets back to business.
Give us a call today at 817.595.0004 to set up your ERP!
If you manage a building, like a high rise or an apartment complex, then you know that it can be stressful to keep up with the upkeep and maintenance of your building. You may not even have time to think about what happens in case your building gets flooded or has a fire. Do you know what your emergency plan is? One of the first questions you may ask yourself is if the team you’re about to bring on to do your restoration is properly equipped to handle such a large loss. But not to worry, because we here at SERVPRO of Hurst-Euless-Bedford are! We are what’s called LLRT, or Large Loss Response Team. That means that we have the tools, the staff, and the experience to handle those huge jobs. We are held to a higher standard than your just regular restoration team, meaning that your job will be handle right every time.
Give us a call today 817.595.0004